On Wednesday, October 14, 2009, at approximately 12:09 AM, we experienced a network outage affecting all customers. Both our primary and backup core router experienced full loss of connectivity. At or around 12:10 AM, our monitoring system alerted us to the network outage, and an investigation was launched to determine the root cause. It was determined by our on-site technician to be an upstream outage that affected their entire network. At or around 12:10 AM, a technician from the upstream provider was dispatched to the site of the outage to correct the issue.
At approximately 12:12 AM, the technicians arrived on-site and began diagnostic work on the routers to determine the root cause of the issue. At approximately 12:15 AM, full service was restored.
We do not expect any further outages, and have received assurances from our upstream provider that the issue has been corrected. We apologize to all of our customers affected, and promise that we will take every reasonable measure to insure this doesn’t happen again.
If you have questions about this, or any other outage – please contact us by emailing support@sliqua.com, or calling our main support line at (877) 475-4782.