It’s been quite a while since we’ve posted anything. And because of that, I apologize. There has been a lot going on behind-the-scenes that will benefit every customer going forward. This post will discuss one of them, which is a new billing system. We will be posting more over the coming weeks in order to discuss two new services which are in beta, and are currently being tested by certain customers.
As many of you know, we have been a long time user of Ubersmith, which is a billing system designed for Web Hosts. Over the last year, they have released a single minor update. In addition, they have yet to address major issues such as PHP 4’s End of Life announcement. This put us into a pretty tough position, as both a customer and reseller, as we keep our customers’ credit card numbers on-file for processing and do not risk that trust with customers.
For this reason, and others, we have decided to switch billing systems. Our billing system of choice is Freshbooks.
We have been watching the development of the Freshbooks service over the last two years. They continue to innovate in every aspect of corporate billing, and offer services that make this process simple, for both merchants and customers.
Freshbooks has been analyzed and reviewed by The Usability Institute, CNET News, and Canadian Business. One recurring theme from every article that I’ve read about their service, is that it’s easy to use.
I’m very excited to start using Freshbooks as our billing system. Our goal is to make every aspect of your web hosting experience easy as pie, and this is one change that we hope will make your life a little easier!
Some annual pre-pay customers will notice invoices coming in the mail a few days prior to their due date. The invoices will be sent Business First Class, and include a pre-paid envelope if you choose to mail back a check. If you would like to pay online, a web address will be listed on the invoice, giving you instant access to pay your bill online. In addition, e-mails will be sent closer to the invoice due date, providing a single link to pay the invoice online.
As of today, our billing website has been moved to https://sliqua.billingarm.com. We ask that you update your records accordingly.
Our previous billing address, https://my.sliqua.com, will redirect to the new billing system as well.
All customer account information has been moved over to the new system. Please take a moment and attempt to login to the new billing system and verify that your contact information is still up-to-date.
If you have any questions about the change, please contact our support department by e-mailing support@sliqua.com.